The online support renewal's feature is only available for customers in the United States, Canada, Mexico and South America. Please visit our Products section to see a complete listing of all the products we offer directly from Sales.

All products purchased through the AirMagnet online store will be delivered electronically via email. No physical packages will be sent.

For anyone requiring physical box stock shipments, please call AirMagnet Sales at 408-400-1200 option 1.

You will receive 2 emails. One email containing your MyAirMagnet username and password information for access to product download, license files, and documentation. The other email will contain your invoice and order confirmation number.

Please ensure you entered the correct email address for properly delivery.

Some email systems may experience delays in delivery. If you have not received your confirmation within 24 hours, please call AirMagnet Technical Support at 408-400-1200 option 3 for assistance.

All SALES ARE FINAL.

Products cannot be returned for refund. All Sales are final. Please make sure you are ordering the correct part number before submitting the order. Exceptions are listed below.

1. TRAINING SESSION CANCELLATIONS

AirMagnet Academy Cancellation Policy:
Persons looking to cancel their attendance of an AirMagnet Academy class are subject to the following terms and conditions. Registrants who cancel ten (10) business days before the course will be entitled the full refund. Class registrants who cancel between five (5) and nine (9) business days before the course will receive a 50% refund of the course fee. Registrants who cancel less than five (5) business days before the course are not entitled to a refund.

All cancellations are required to be in writing and sent to an AirMagnet representative. AirMagnet reserves the right to cancel or reschedule any course if necessary.

Provide us with your order confirmation and we will credit you with a full refund.

Please allow 5 -7 business days to process credits.

2. DEFECTIVE PRODUCT RETURNED WITHIN 90 DAYS OF PURCHASE.

Defective products claims must be made within 90 days of purchase.

A product is defective if the product does not provide the facilities, functions, or features generally described in the documentation accompanying the product or as advertised on our website, or if our technical support team cannot resolve the issue.

A defective product claim must be opened and approved for return through our Technical Support team.

Please contact our Technical Support team within 90 days from date of purchase to request a RMA #.

Provide us with your order confirmation and we will credit you with a full refund.

Please allow 5 -7 business days to process credits.

Refund process for downloadable products

In order to process a return, please follow the following steps:

1. Please contact our Technical Support team at
http://www.airmagnet.com/support

or

by calling 408-400-1200 option 3

2. Complete the Software Descruction Agreement (SDA) and return to the returns department following the instructions provided.

3 . Once the Software Descruction Agreement (SDA) is received, we will begin processing a credit within 5 to 7 business days.

Please Note:

1. The AiMagnet Online Store uses the credit card authorization approval time stamp to determine product and service return eligibility.

2. Requests for refund after the eligible return period will NOT be accepted.

Persons looking to cancel their attendance of an AirMagnet Academy class are subject to the following terms and conditions. Registrants who cancel ten (10) business days before the course will be entitled the full refund. Class registrants who cancel between five (5) and nine (9) business days before the course will receive a 50% refund of the course fee. Registrants who cancel less than five (5) business days before the course are not entitled to a refund.

All cancellations are required to be in writing and notified to an AirMagnet representative. AirMagnet reserves the right to cancel or reschedule any course if necessary.